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Help Center

Thoughtful support for every step

Answers to common questions, warranty details, and care guidance for your Southern Home pieces.

Frequently Asked Questions

Good to know

Is Southern Home available to the public?

No. Our collections, pricing, and specifications are available exclusively to approved trade partners. Apply for trade access.

Do you offer customization or COM?

Yes. We offer a curated selection of performance fabrics and welcome COM. Our in-house cushion production allows for flexibility and consistency.

What is your lead time?

Lead times vary by product and availability. Pieces made in our stock fabrics are built and shipped in 3 weeks. Specific lead times are available once you’re logged in.

Where can I see the collections in person?

Our collections can be viewed at our showroom and during select markets, including High Point. Contact our team to plan a visit.

A woven rocking chair with a striped throw on a coastal porch

Visit Our Showroom

Experience Southern Home in person

Sit in the pieces, feel the fabrics, and talk through your project with our team.

751 Lakeside Dr.
Mobile, AL 36693
Get directions

Our Commitment

Quality you can rely on

Southern Home and Gallo Design Group stand behind the quality and craftsmanship of our collections. Each material is engineered for performance and longevity when used and maintained under appropriate conditions.

Aluminum Frames

5 years

Covered against structural failure under normal residential or commercial use. Qualifying pieces will be repaired or replaced; a credit may be issued if the design is discontinued.

Woven Wicker (Resin)

5 years

Covered against breakage, tearing, or excessive fading. Products will be repaired or replaced with a comparable style if discontinued.

Also warranted for five years in saltwater environments (ocean-side, bay-side, and saltwater pools). Does not apply to products submerged in saltwater.

Mahogany & Teak

5 years

Covered against structural failure under normal residential use. Natural characteristics such as surface checking, hairline cracks, weathering, and tonal variation are expected and not considered defects.

Proper care and maintenance are required. Oil transfer and surface residue may occur upon initial use. Warranty is void if the product is altered, misused, or improperly maintained.

Powder-Coat Finishes

3 years

Warranted against noticeable oxidation and manufacturing defects.

Cast Stone & Fiberglass Stone Tops

3 years

Covered against structural failure under normal use. Variations in color, texture, and gloss, especially in outdoor exposure, are natural and not covered. Damage from impact, misuse, or chemical exposure is excluded. Minor chipping, cracking, or scratching may occur with direct force.

Fire Pits

5 years / 1 year

Table tops and bases are covered for five years against cracking, peeling, or blistering under normal residential use. Burner components are covered for one year with proper maintenance.

Natural Stone (Italian Marble)

10 years / 3 years

Covered for ten years against major discoloration and three years against structural defects. Subtle variations in tone, texture, and finish are inherent and not considered defects.

Cushions

18 months

Excludes normal fading, compression, and damage caused by misuse or sharp objects.

General Terms

This warranty applies to the original purchaser from the date of purchase. It does not cover damage resulting from misuse, environmental exposure, acts of nature, freezing conditions, or improper care.

Freight is covered for one year. Regular maintenance is required, including bi-weekly cleaning in saltwater environments and monthly cleaning in all others. Terms are subject to change without notice.

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Care Guidelines

Keep every piece looking its best

Our materials are chosen for resilience and refinement. Routine care preserves the integrity and appearance of each piece over time.

Still Have Questions?

Talk to our team

Call (855) 501-4663, Monday to Friday, 8 a.m. to 5 p.m., or send us a message.